Operations Lead

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire anOperations Lead to join our growing company.

Job Responsibilities:

• Maintain constant communication with management, staff, and clients to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget and timeframe
• Track staffing requirements, hiring new employees as needed