Operations Director

The Operations Director serves as the strategic and operational heartbeat of our growing New Zealand bookkeeping practice. This senior leadership role is designed for a high-impact operator who thrives in a fast-paced environment and wants a true seat at the table. Working directly with the Director in NZ, you will assume full ownership of a sizeable team, Philippines-based delivery team, driving the execution, culture, and financial performance necessary to scale our business safely and profitably.

KEY RESPONSIBILITIES:

You will:

• Lead and develop the sizeable team, building a high-standard, high-performance culture through local leaders.
• Own service delivery KPIs—including billable hours, utilization, and turnaround times—to drive profitable business decisions.
• Optimize capacity and workflow across NZ client portfolios so the right work gets done at the right time.
• Drive financia...