Operations 操作

Time Type:

General Responsibilities 主要工作职责 

To provide excellent, efficient and high-quality service to customer at all times 

始终为客户提供卓越、高效、优质的服务 

Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures 

负责日常业务学习并跟进业务，确保遵守区域指导方针以及公司政策和程序 

Detailed Responsibilities 具体工作职责 

Follow local SOPs with shippers/consignees for the business 

执行与发货方/收货方本地标准化操作流程(SOP) 

Provide quotations of charges to shippers/consignees for the business where necessary. Handle customer inquiry via phone, e-mail and face to face meeting

针对业务，向发货方/收货方提供费用报价单， 通过电话、邮件及面谈等多渠道处理客户咨询 

Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP) 

核查单证文件（履行尽职调查），确保完全符合DSV内部标准及客户SOP要求 

Carry out approved proposed improvem...