Home / Jobs / Operations Agent - Americas
O

Operations Agent - Americas

OTS Globe

76, Quintana Roo, Mexico Full-time June 06, 2026
Apply Now

Vacancy Description

Job description

We are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.

Main responsibilities:


  • Attention to general requests from clients/tour operators.

  • Receive customer calls via mail and phone of incidents for products and services, prioritize them and solve them or coordinate them accordingly to other departments when necessary.

  • Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes.

  • Diagnose and resolve issues.

  • Track issues escalated and followed up to keep clients/users informed.

  • Research and respond questions using available information resources (knowledgebase, other available tools).

    • Ready to Apply?

    अभी आवेदन करें

    Submit your application for Operations Agent - Americas at OTS Globe

    Apply for this Position

    Vacancy Details

    Location 76, Quintana Roo
    Country Mexico
    Type Full-time
    Category Business Operations Specialists
    Posted June 06, 2026

    About OTS Globe

    O

    OTS Globe

    76, Mexico

    Share This Vacancy