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Operational Support Specialist (Corporate Support)

KW Property Management & Consulting

Miami, Florida, United States Full Time July 08, 2026
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Vacancy Description

The Operational Support Specialist plays a critical role in shaping the resident and guest experience by supporting front desk operations, amenity oversight, access control, and issue resolution, while maintaining a visible leadership presence in high-traffic and common areas. Amenity operations are an integrated function of this role and are not a standalone position.


Key Responsibilities


Front-of-House & Guest Experience


  • Serve as the first point of contact for residents, guests, and visitors




  • Deliver a professional, welcoming, and service-oriented experience




  • Manage guest inquiries, concerns, and complaints with calm, effective resolution




  • Provide information regarding property rules, amenities, and services




  • Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones...

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