On Site Program Manager

Position Summary

The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.

The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.

Key Responsibilities

1. Customer & Account Management

• Serve as the primary on-site contact for all customer interactions

• Build strong relationships across all levels of the customer organization

• Respond to and resolve service issues using sound judgment and root cause analysis

• Conduct regular site walkthroughs to assess program performance

• Support account reviews and identify growth opportunities

• Repres...