Vacancy Description
채용제목 외국계 IT 기업 - Enterprise Tech Supp Sr. Anlst (지원마감) 회사소개 외국계 IT 기업 업무내용/자격요건 1. Description external / internal [Description]
Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).
Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation
-Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
-Handles customer issues from beginning to resolution (handle in place).
-Assists customers by ...
Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).
Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation
-Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
-Handles customer issues from beginning to resolution (handle in place).
-Assists customers by ...
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