Vacancy Description
Non-Voice Customer Service Representative – Chat Support Specialist
Davao City | Onsite
Caldwell Communication
About The Role
We are actively hiring Chat Support Specialists in Davao City under Caldwell Communication. This role offers a great opportunity to grow your career in a non-voice BPO environment with paid training, performance incentives, and a supportive workplace focused on long-term success.
Job Description
We are looking for Chat Support Specialists to assist customers through chat platforms by handling billing and sales-related concerns while providing accurate and efficient support.
Responsibilities
- Respond to customer inquiries via chat support channels
- Assist with billing concerns, sales inquiries, and account updates
- Provide accurate information and timely resolutions
- Document all customer interactions properly
- Escalate complex issues to supervis...
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