Newbie Friendly - Healthcare Account - Sta Mesa

Customer Service Representative - Healthcare

Metro Manila | Onsite



Job Description

We are looking for Healthcare Customer Service Representatives to assist patients and clients with inquiries about services, claims, and insurance coverage. You will provide accurate guidance, resolve concerns professionally, and ensure a positive experience.



Responsibilities:

• Handle inbound inquiries via phone, chat, or email

• Provide information about healthcare services, insurance claims, and coverage

• Assist clients with submitting forms and claim requests

• Document all interactions and case details accurately

• Escalate complex issues to supervisors when needed

• Maintain quality, productivity, and customer satisfaction metrics



Schedule & Training:

• Shifts include nights, weekends, and holidays

• Paid training on healthcare processes and company systems



Requirements...