Networking Services Engineer

Responsibilities

• Ensure clients’ IT infrastructure and systems remain operational by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
• Work closely with clients and internal teams to restore services swiftly within agreed service level agreements (SLAs).
• Review client requests and tickets, applying technical expertise to resolve them efficiently and effectively.
• Act as the second‑line support point, handling incidents and requests of medium complexity.
• Participate in project work as opportunities arise.
• Monitor work queues, execute operational tasks, and update tickets with actions taken.
• Identify, analyse, and log issues before they escalated, and communicate findings to relevant teams and clients.
• Coordinate changes with clear risk identification and mitigation plans, ensuring smooth execution.
• Highlight key tickets and upcoming critical tasks ...