Vacancy Description
JOB DESCRIPTION:
Location: Philippines
Employment Type: Full-Time / Dedicated Support Model
Shift Model: Rotational Shifts (Follow-the-Sun Support)
Overview
We are looking for experienced Network Support Engineers to join a dedicated support team for a global enterprise customer. The role involves providing Incident Management, Change Management, and operational support within a 24x7 follow-the-sun environment.
The selected candidates will work closely with global support teams to ensure network stability, timely incident resolution, and smooth operational delivery.
Key Responsibilities
- Monitor and manage network incidents and service requests
- Perform troubleshooting for LAN/WAN infrastructure issues
- Support Change Management activities and scheduled implementations
- Escalate complex technical issues when required
- Coordinate...
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