Network Operations Support Analyst

MIS Specialist OSS

Job Description (JD)

Education and Experience Required:

- 8 to 10 years of professional experience in telecom/IT operations.

- Bachelor of Science or equivalent degree in Computer Science, Electronics, Telecommunications, or related field.

L2: TeMIP

- Working knowledge of TeMIP for fault and event management.

- Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).

- Strong understanding of telecom OSS and alarm flow from EMS (Element Management System) to NMS.

- Ability to perform routine system health checks, including TeMIP process and service monitoring.

- Capable of conducting first-level analysis on faults/incidents reported.

- Handling P2/P3/P4 customer incidents, adhering to defined SLAs.

L2: UCA

- Hands-on with UCA platform...