Vacancy Description
Key Responsibilities:
- Provide high-level technical support to field operations teams on escalated network and connectivity issues
- Oversee and manage critical network incidents, outages, and service restoration processes
- Continuously monitor network performance and proactively identify faults, congestion, and service degradation
- Investigate recurring sector and client connectivity issues using monitoring and diagnostic tools
- Support and troubleshoot advanced network services including VPN, VoIP, and cloud-related environments
- Manage network capacity planning and assist with client migrations to optimize performance
- Configure and maintain routing, VLAN, MPLS, and IP addressing environments
- Handle complex escalations from Tier 3 teams, customer experience departments, and internal stakeholders
- Work closely with infrastructure, RF, and field engineering teams to ensure network stability
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