Mortgage Servicing Professional (MSP), Collections Sr.

The Mortgage Servicing Professional (MSP), Collections Sr. is responsible for handling mortgage servicing of early-stage collections calls (<45 days past due) in a blended auto-dialer environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written). This is a hybrid position in our Tempe office. 4 days onsite/remote Fridays. Paid training. Shift: 10am - 7pm, rotating Saturdays. **

Responsibilities:

Handles all levels of mortgage collections inquiries processing payments, setting up repayment plans, and delinquency negotiation for curing the delinquency)

Responsible for managing delinquent loans in the 5-44 day delinquency range.

Ability to handle complex collections inquiries

Researches and resolves customer inquiries and Level 1 complaints via the phone, with a focus on providi...