Mortgage Loan Processor (Help Desk Associate)

The Mortgage Loan Processor (Help Desk Associate) is responsible for analyzing customer issues and preparing appropriate solutions or clarifications. This role requires delivering prompt and professional responses to customer inquiries across various platforms.

Job Description

• Communicate with customers via Zendesk, chat, email, phone, and text to provide loan status updates and explain next steps.
• Assist internal stakeholders in resolving borrower issues and ensure accurate communication of resolutions.
• Problem-solve and troubleshoot loan-related issues with borrowers.
• Perform calculations including debt-to-income ratios (DTI) and combined loan-to-value (CLTV).
• Manage escalations, investigate issues, and implement solutions.
• Ensure proper documentation, attention to detail, and compliance with loan processing standards.

Qualifications

• Has experience using MS Excel an...