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MGR (SERVICE ANALYTICS & DIGITIZATION - PB)

Bajaj Auto Ltd

India, Maharashtra, India Full time June 06, 2026
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Vacancy Description

Job Description : Manager ( Service Planning & Digitization)

Job Title: Manager – Service Planning & Digitization

Department: Bajaj Auto Ltd - Probiking Department

Location: Head Office, Akurdi, Pune

Position Objective

To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers.

Key Responsibilities

  • Monitor field team KRA performance and initiate improvement actions for red KRAs through data-led insights.
  • Continuously enhance Customer Experience through measurement and improvement of Net Promoter Score (NPS).
  • Conduct root cause analysis of detractors and implement structured preventive measures.
  • Conceptualize and implement Cu...

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    Vacancy Details

    Location India, Maharashtra
    Country India
    Type Full time
    Category Computer Occupations
    Posted June 06, 2026

    About Bajaj Auto Ltd

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    Bajaj Auto Ltd

    India, India

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