Merchant Onboarding Operator

Key Responsibilities

• Merchant Lifecycle Management Execute end-to-end merchant onboarding across all relevant business systems. Process merchant information updates and decommissioning requests in accordance with internal protocols. Ensure all merchant data is accurately captured and maintained.


• Operational Support Provide email-based support to address merchant onboarding queries within defined service level agreements (SLAs). Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month. Conduct checklist-based verification for financial data accuracy.


• Issue Resolution & Collaboration Investigate and resolve operational discrepancies in coordination with the Technology team and external partners. Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acqui...