Member Support Supervisor

Member Support Supervisor  

Location: Mesa, AZ

Employment Type: Full-Time ON-SITE 

Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Supervisor to lead a high-volume inbound call team. You'll set the standard, coach to it daily, and make sure every member interaction reflects the five-star service our team is known for. If you've led teams in call center previously — and you hold your team to the same bar you hold yourself — we want to talk. 

What You'll Do 

• Lead and develop a team of employees in a fast-paced, high-volume call environment 

• Coach daily — specific, consistent feedback that raises performance and builds confidence 

• Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics 

• Handle escalated member interactions with composure, professionalism, and clear r...