Vacancy Description
Manager, Technical Services Frontline
Location - Windsor, UK
Type of Work - Office
Role Overview
The Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process improvements, and system implementations.
Key Responsibilities
Leadership & Team Development
- Lead, coach, and mentor Tier 1 staff, providing guidance, training, and assignments that prepare them for more advanced IT roles
- Create structured development plans and career pathways for Tier 1 employees, enabling skill advancement and creating opportunities for advancement
- Build team resilience by promoting a collaborative...
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