Manager Quality

The Quality & Insights Manager is a professional of high ethical standards who will work diligently to complete their duties while keeping objectives of the business in mind.

This Manager will ensure Quality initiatives and standards are implemented and upheld through collaboration on the constant assessment, development, and implementation of Quality scorecards, systems, and best practices.

This position serves as an expert of Customer Solutions quality, procedures and initiatives and a liaison to partnership teams through a quality lens.

Lead a team of on-site and remote Quality & Insights Leads and Coaches, who oversee teams of Quality & Insights Analysts, spanning multiple domestic, and potentially international, geographies.

Partner with stakeholders to develop and implement performance measurements to track and project performance and its impact on the customer experience.

Provide ad-hoc facilitation, strategy sessions, and training on new...