Manager, Onboarding

The Role

As a member of the onboarding product team, you will play a key role in the end‑to‑end onboarding journeys of products across all platforms. Leveraging your ability to organize and motivate teams, you will work with other Product Managers, Bank Stakeholders, Software Developers, and Designers to translate the client journey directives into actionable backlog deliverables. You will follow the roadmap through to completion while ensuring all activities conducted follow governing regulations, internal policies and procedures.

Responsibilities

• Champion a customer‑focused culture that deepens client relationships and leverages broader Bank capabilities, systems, and insights.
• Own the end‑to‑end delivery of the roadmap, from discovery through launch and optimization.
• Lead problem discovery to understand customer needs, pain points, and journey friction, informed by data, user research, and industry best practices.