Manager of Partner Support Engineer (M3)

Position Summary

The Manager of Partner Support oversees our APAC Technical Support Engineers in both tactical operations and strategic longer‑term initiatives. The manager supervises team members while guiding and developing them to meet their goals. The Manager continuously innovates to improve customer and employee satisfaction. The position suits someone who can drive a world‑class partner support in an increasingly fast‑paced environment whilst delivering servant leadership to a growing team. Continuously improving the partner experience by delivering exceptional cross‑team communication and clear goal setting for the Support team. This role is based in Makati City, Metro Manila. Employees are expected to work from the office.

Essential Responsibilities

• Managing a team of Technical Support Engineers throughout the employee cycle (e.g., interviewing, hiring, onboarding, conducting monthly 1:1’s, mentoring, developing, reviewing performance, etc.)...