Manager customer support

Role Overview
We are looking for a Manager – Customer Support to lead and scale a multi-channel customer support function.
In this role, you will own support operations, SLA performance, escalation management, and team development, while working closely with Product, Engineering, and Operations teams to ensure fast and effective issue resolution.
The ideal candidate brings experience in B2 B Saa S customer support environments, particularly in communication platforms, API-based products, or cloud software solutions.
About My Operator
My Operator is a Business AI Operator, a category leader that unifies Whats App, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, My Operator combines automation, intelligence, and workflow integration to help businesses run Whats App campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
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