Managed Services Engineer

We are looking for a full‑time PS Managed Services Engineer. As a PS Managed Services Engineer, you will be responsible for handling and submitting service requests or incidents for Managed Services Clients.

Responsibilities

• Acts as a primary point of contact in submitting a Service Request or Incident ticket for Managed Service Clients
• Process designated Service Requests for password resets, profile changes, and authentication via the designated admin application
• Conduct remote probing and troubleshooting for Managed Service Clients’ designated application or hardware‑related issues
• Assign tickets to secondary and senior levels of support for any unresolved issues within the scope under knowledge‑based resources
• Collaborate with service partners (e.g., Avaya) for any hardware defects based on the recommendation from resolver groups
• Manage Service Level of support cases created with Service Partners
• Proces...