Maintenance Engineer (Class 3 + Shift)

Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.

• Act as the L1 and L2 escalation point for all technical issues across multiple client environments.
• Investigate root-cause analysis (RCA), incident resolution, and long-term corrective action planning.
• Diagnose advanced issues, credentialing workflows, hardware faults, network routing, and subsystem integrations.
• Engage vendor support teams for deep-dive troubleshooting, bug escalations, and patch management.
• Replacement of hardware or upgrade of firmware or patching.

Hands-on expertise in any of the Systems such as:

• LenelS2 OnGuard
• HID / Mercury-based systems
• Milestone VMS

Ability to configure, integrate, and optimize controllers, readers, credential formats, PIN/biometric workflows, and enterprise...