Logistics Support Specialist

Overview

Position: Logistics Support Specialist
Location: Mall of Asia, Pasay City
Work setup & shift: Onsite | Day shift

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Responsibilities

• Group and assign jobs to drivers while ensuring the timely completion of deliveries.
• Follow up with drivers and provide the necessary support to ensure successful delivery.
• Publish jobs to attract drivers and expand the driver network.
• Conduct training for drivers to improve their skills and knowledge.
• Make outbound calls to customers to update them on their delivery status and address concerns.
• Respond to customer inquiries through email and other communication channels.
• Handle customer cases and complaints positively, empathetically, and professionally.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.