Logistics & Customer Support Agent

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Role Overview

The Logistics & Customer Support Agent is responsible for managing high-volume, customer-facing interactions and system-driven logistics processes. This role supports customers and internal stakeholders by providing timely updates, coordinating equipment pickups, and ensuring smooth ownership documentation workflows. The position requires alignment with US Central Time (CST) working hours and strong English communication skills, particularly for phone-based support.

Key Responsibilities

• Inbound and Outbound Phone Support
  • Handle live customer inquiries via phone, including item location, site access, and pickup status.
  • Provide accurate, real-time updates and ensure a po...