Lifecycle & Asset Knowledge QA Engineer (IT Services)

sm2 consulting seeks a Quality Assurance Manager in Singapore to oversee end-user service quality and implement QA frameworks. The ideal candidate will have a Bachelor's degree in IT and over 5 years of experience in Quality Assurance and IT service management. Key responsibilities include developing QA programs, mapping SOPs, and reporting on process benefits. Strong ITIL knowledge and proficiency in tools like ServiceNow and Microsoft 365 are essential for this role.
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