Level 2 Network Technician

Join Plexus Tech. We are looking for a Level 2 Network Technician to join our network support and operations team.

The selected candidate will participate in the management, diagnosis, and resolution of network incidents, providing specialized technical support and actively contributing to ensuring service continuity and quality in critical and multi-client environments.

Requirements

• Resolution of Level 2 incidents related to network and WiFi infrastructures.
• Advanced analysis of connectivity and performance issues.
• Escalation and coordination with higher levels, vendors, or third parties when necessary.
• Technical communication with clients and preparation of intervention reports.
• Participation in continuous improvement of service procedures and best practices.
• Strong networking knowledge: protocols, topologies, and IP addressing.
• Experience in Switching, Wireless, and Routing.
• E...