Level 1 Systems Administrator

Job Summary:

Level 1 Administrators are typically entry level with less than one year of experience. This person will exhibit general knowledge of workstation operation (hardware/software). They are a good communicator and can manage well when the client presents an issue and needs guidance. This person should be prompt and understand the importance of communicating with the clients. Most importantly, this person should be eager to learn while following prescribed directions and procedures.

Essential Duties:

• Answer phones

• Provide Level 1 phone support • Meet daily time entry standards 

• Takes direction from Administrators/Senior Administrators/Managers 

• Takes ownership of tasks and follows through to ensure complete resolution 

• Complete required documentation (time entries, tickets, walkthroughs,...