Learning & Development Trainer

Responsibilities

• Conduct Training Needs Analysis and identify skill gaps.
• Facilitate classroom, virtual, and blended programs for employees and leaders.
• Partner with operations to align learning with business goals.
• Provide post-training feedback, coaching, and reinforcement.
• Support leadership development and succession initiatives.

Qualifications

• Bachelors degree or equivalent experience.
• Proven L&D/Training experience in BPO/shared services.
• Strong facilitation, coaching, and operational knowledge.
• Experience in leadership development and post-training evaluation.

Work Setup

• Onsite, with occasional hybrid/virtual facilitation.