Lead - Business Support & Admin

Job Purpose

This position will report to the Head of Agency & FA Operations to lead a team find solutions to processes in supporting business, project & system management and to oversee the day-to-day administration matters of our Financial Representatives. The

Responsibilities

• Lifecycle Management: Oversee the administration of the salesforce which includes movement such as transfer, promotion & demotion, leave of absence, change of servicing agents and update of particulars of the financial representatives.
• System Access Management: Oversee all the systems’ periodic user access review and management of the department system access. Be accountable for the user access granting of department shared folders, DCMS and FPMS.
• Audit, Risk & Compliance Management: Responsible for the Regulatory reporting, Risk & Control Self-Assessment (RCSA) and Compliance Requirement Self-Assessment (CRSA)
• System Solutioning & UAT: Take lead in ...