Lead Billing Data Analyst | Billing, Payments & Subscription Analytics

Overview

Ruby Labs is a leading tech company that creates and operates innovative consumer products across health, education, and entertainment. We are driven by innovative teams and are seeking passionate individuals to join us. Learn more about our story at:

Responsibilities

Analytics & technical work

• Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends.
• Build and maintain data pipelines that deliver accurate, timely, and reliable billing data.
• Apply statistical methods to model scenarios, run “what-if” analyses, and anticipate financial risk.
• Design and run A/B tests and experiments to evaluate billing and support initiatives.
• Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics.
• Build and maintain dashboar...