L3 Cloud Support Developer Engineer (For Pooling)

Position Description:

We are seeking an experienced L3 Cloud Support Developer to provide advanced cloud platform and application support for enterprise systems, including CGI’s proprietary IP system, CACS X. This role is responsible for handling L3 escalations, complex cloud and infrastructure issues, and ensuring the stability, security, and performance of CACS X environments. Training on CASC X will be provided, and the successful candidate is expected to rapidly build deep technical and functional knowledge of the platform.

Your future duties and responsibilities:

Cloud Platform Support & L3 Incident Management
• Provide L3 support for complex and high-severity cloud infrastructure and application incidents
• Administer, monitor, and support Azure and/or GCP environments across production and nonproduction
• Diagnose and resolve cloud-related performance, availability, and security issues
• Perform root cause analy...