L2 Support Delivery Lead – ITIL & VIP Escalations

A global technology consulting firm in Andalucía, Málaga is seeking a Support Service Coordinator to lead an L2 support team. Responsibilities include managing team operations, ensuring service level adherence, triaging incoming work, and coordinating major incidents for customers in a financial institution. The ideal candidate will have 5-7 years in IT support with a strong understanding of Microsoft 365 and relevant certifications. The position includes benefits like private health insurance and professional certification courses.
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