L2 Incident Management Specialist

L2 Incident Management Specialist

Purpose of the role

Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitality’s Technical Support team offers second line support to its global customer base in the hospitality industry, and has a strong influence on product defect/enhancement prioritization and operational needs. Provide advanced technical support and act as Incident Owners for a group of assigned products/solutions by performing in-depth analysis and testing to recover incident, determine if system specifications are met, or if product or platform are defective. Consult with users, software and systems engineers, and solution documentation as necessary to assist in the analysis. Recommend solutions/designs, and advocate for and assist in the prioritization of product defects and enhancements with the Product and Development teams to ensure customer's goal are a...