Vacancy Description
On-site - Makati 1-3 Yrs Exp Bachelor Full-time
Overview
The Level 2 Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality customer satisfaction.
Responsibilities
- As a L2 Support, you will be analyzing and providing effective incident resolution for technical issues from L1 Support, ensuring minimal disruption to end users and business operations;
- Perform system maintenance, monitoring, and troubleshooting using Google Cloud Platform (GCP) services;
- Utilize MySQL syntax for database queries, maintenance, and performance optimization;
- Collaborate with internal technical teams to provide in-depth technical support for application-related issues;
- Write and maintain technical documentation to assist in opti...
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