L1 IT Support Engineer

Job Description

As an IT Support Engineer, your main goal is to ensure an excellent end-user experience by maximizing productivity and efficiency. Your responsibilities will involve providing top-notch support services to our employees when they encounter issues or need assistance. You will primarily be responsible for remotely supporting the daily operations of stows end users across various locations including North Europe (including our HQ), US, and UK.

This role encompasses both first and second line support for both on-campus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops, desktops, and mobile phones, as well as Microsoft Office applications including Teams, SharePoint Online, Exchange, and video conferencing.

To excel in this role, you must possess proficiency, organizational skills, and a strong passion for learning about innovative technologies and services. Its important to n...