L1 IT Helpdesk & Incident Resolution Specialist

A tech support company in Kuala Lumpur is looking for an individual to provide L1 phone support and manage incidents for users. The candidate will be responsible for troubleshooting issues, managing the call logging system, and coordinating with third-party vendors. A degree in Computer Science or a related field is required. This role involves tracking performance, managing user accounts, and ensuring ticket resolution. Join a dynamic team focused on delivering exceptional service to our clients.
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