Vacancy Description
Job Description
What You'll Do
- Own and continuously evolve The Knowledge Hub as the single source of truth, ensuring content is accurate, intuitive, and easy to access.
- Lead the end‑to‑end knowledge lifecycle‑setting standards for content quality, governance, and delivery while ensuring updates land right first time.
- Shape a seamless, joined‑up approach across Activity, Communications, and Knowledge, ensuring alignment, clarity, and effective planning.
- Use insight and feedback to enhance the knowledge experience, enabling colleagues to resolve customer queries confidently and consistently.
- Drive continuous improvement and future transformation, including exploring AI and new technologies to simplify content and improve usability.
Who You Will Be
- Experienced in knowledge management, content, or communications, ideally within a customer service or operational environment.
- An ...
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