Vacancy Description
Hybrid - Taguig 3-5 Yrs Exp Bachelor Contract
Job Description
Work-Life Balance
Work from Home
Incident Management & Resolution
- Serve as the L2 point of contact for technical and functional issues related to Kinaxis RapidResponse, specifically within Supply Planning modules.
- Diagnose, troubleshoot, and resolve complex issues involving:
- Configuration (workbooks, scorecards, custom calculations)
- Performance issues (data loads, application speed)
- Analyze complex system logs, trace files, and application data to identify root causes.
- Manage and track incidents throughout their lifecycle, ensuring timely communication and adherence to SLAs.
System Maintenance & Optimization
- Assist with regular system health checks, performance tuning, and optimization of Kinaxis solutions.
- Collaborate with L3/Development teams to resolve critical...
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