Key Account Manager

Job Title: Key Account Manager

Experience Required: 6+ years

Location: Lahore/Islamabad

Shift Timings: 5 PM - 2 AM PKT

Role Overview

We are seeking a dedicated Key Account Manager to oversee and manage end-to-end service delivery for a key client account. This role is responsible for ensuring seamless operations, maintaining exceptional service standards, and driving overall client satisfaction.

The ideal candidate will serve as the primary liaison between the client and internal teams, ensuring alignment, efficiency, and consistent delivery excellence.

Key Responsibilities

• Act as the primary point of contact for the client on all service delivery matters
• Oversee and manage deployed resources, ensuring optimal performance, efficiency, and engagement
• Ensure consistent and high-quality service delivery in line with agreed SLAs and KPIs
• Build, nurtu...