Jr. Tech Support Engineer - I

We seek a highly motivated and technically savvy Jr. Technical Support Engineer - I to join our team. The ideal candidate will have a strong background in troubleshooting and resolving technical issues and a passion for providing excellent customer service.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.
• Document and track customer issues and resolutions in a ticketing system.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Provide technical guidance and support to customers on using our products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Stay current with new technologies and industry developments to provide the best possible support to our customers.
• Participate in on-call rotations to provide 24/7 support to our customers.