ITSM Tooling Engineer (BMC Helix)

We're looking for an ITSM Tooling Engineer (BMC Helix) to join our team. In this role, you will design, configure and enhance BMC Helix ITSM/Digital Workplace solutions, ensuring seamless integration with existing IT processes and tools. You will be responsible for implementing workflows, improving automation, and integrating third‑party systems such as Azure DevOps, while contributing to the strategic evolution of the ITSM ecosystem.

This is a key opportunity to work on a mission‑critical platform, contributing to digital transformation initiatives and innovations such as AI-enabled capabilities, intelligent chat, and smarter documentation workflows.

Responsibilities

• Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities
• Support design and implementation of new BMC features and services
• Gather requirements from ICT functional teams and document technical designs
• Create workflows to a...