IT - Technical Support - Mid-Level

What you re good at:

" Excellent customer service skills

" Empathizing with the customer

" Understanding and Practicing Emotional Intelligence (EQ)

" Great oral and written communication skills

" Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others

" Demonstrating professional etiquette in the use of phones and chat

" Communicating complex technical issues in an easy-to-understand manner to customers with minimal technical knowledge

" Meeting or exceeding defined objectives and metrics (e.g.: talk time, wrap time, first contact resolution, chats per hour, quality assurance evaluations)

" Multi-tasking and using organizational tools effectively in a constantly changing environment

" Executing the defined Service Desk processes with a strong attention to detail

" Receiving constructive fee...