IT Technical Support

Responsibilities

• Monitors and responds to system, communications, and client problems via our Zendesk ticketing system.
• Provides maintenance and general day-to-day running of the helpdesk system – Zendesk.
• Takes ownership of multiple different IT tools/applications, providing full setup/configuration/support.
• Deals with walk-up requests and ticket/call escalations from third-party first line support.
• Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals.
• Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account terminations.
• Work with the Manager, Vessel IT Systems, and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.