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IT Technical Support

Seapeak

Makati, Metro Manila, Philippines Full-time May 24, 2026
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Vacancy Description

•    Monitors and responds to system, communications, and client problems via our Zendesk ticketing system.

  • •    Provides maintenance and general day-to-day running of the helpdesk system – Zendesk.
  • •    Takes ownership of multiple different IT tools/applications, providing full setup/configuration/support.
  • •    Deals with walk-up requests and ticket/call escalations from third-party first line support.
  • •    Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals.
  • •    Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account terminations.
  • •    Work with the Manager, Vessel IT Systems, and wider support team to ...
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