IT TECHNICAL SUPPORT ANALYST

Duties & Responsibilities

• Responsible for installation and maintenance of all IT Hardware, infrastructure, and services.
• Oversees network/server/workstation maintenance and troubleshooting, budgetary control, problem resolution, and information security.
• Develops positive relationships with vendors and ensures solutions applied are within company’s direction.
• Reviews diagnostics and assesses the functionality and efficiency of systems.
• Administrates disaster plans that keep the company functional.
• Determines rationale and methods for upgrading company network software programs each time an update is released.
• Monitors changing network technology and delivers a technology update to the executive team each quarter.
• Coordinates the team to ensure task schedules are on track with regular updates.
• Has a comprehensive understanding of network architecture and client/server technology.
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