IT System Support

Location Country

Philippines

Work Location

Manila

Overall Purpose

To provide a high level of Support for the systems. High level support on GDSs, Panasoft, phone system etc. Communicating with colleagues on all levels. Work within the structure of the IT department and maintain a professional level of behaviors. Work within the SLAs of external and internal customers. Continually provide excellent customer experience to both internal and external customers.

Key Responsibilities And Tasks

• Provide high-level technical support, administration, and maintenance for all operational systems, including GDS platforms, Protas, phone systems, FocalScope, reporting tools, and other business-critical applications.
• Ensure compliance with agreed Service Level Agreements (SLAs) for both internal and external customers.
• Effectively communicate and collaborate with colleagues, stakeholders, and all department...