IT Support Technician II (Level 2) - Higher Education

A private higher education provider is looking for an Intermediate IT Technician to provide technical support to end-users and assist with complex IT issues. The ideal candidate should have a degree in Computer Science and 3 years of experience in IT support, focusing on Level 2 support. Responsibilities include troubleshooting hardware and software, guiding junior staff, and documenting incidents. Strong problem-solving and communication skills are essential for success in this role.
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